Cargo Sales and Services Agent(GSSA)
Through our dedicated organization for each airline and with aggressive and highly motivated sales, and professional operation teams we offer General Sales and Service Agent solutions tailor made for airline needs. This will enable our partner airlines to reduce their cost while maximizing revenues and enhancing their brand
Dedicated Organization
- Dedicated sales team
- Dedicated operation team
- Dedicated administration team
- Dedicated accounting team
- Full support from TransFast's communication and marketing team
- Full support from TransFast's IT team
Sales
- Targeted sales strategic and tactical plan
- Experienced, aggressive, and highly motivated sales people
- Customer base establishment and strengthening
- Optimize destination mix
- Optimize customers mix balance between global and local agents
- Key Account Strategy
- Market analysis and forecasts
- pricing analysis and report
- Design, develop and set up new or specific products
- Regular meetings and performance reviews
GHA/CTO Managment
- Contract negotiation with GHA/CTO and Ramp handling agents to ensure cargo handling and loading
- Coordination of handling operations
- Task force to handle and supervise safety in the ground
- Full compliance with ACC3 procedures (training, audit report, staff with DGR certification)
- Tracking of operations
- IT system for documentation
- Implementation of strict security of your cargo (CCT and X-Ray system)
- ULD management
Marketing and Branding
- Market analysis and comprehensive marketing plan
- A dedicated sales and marketing team
- Cargo product and Airline brand development
- Development of new product line: e.g Courier, express, Pharma, e-commerce,...
- Implementation of a dedicated Web Portal
- Regular promotion on social networks
- Regular survey of customer satisfaction and specific needs
Operation
- Expert team to handle operations and booking through our IT sytem: COM
- Loading Supervision to maximize volumetric uplift and Capacity control
- Tracking and tracing
- Management of all documentation in and out
- Customs facilitation
- Trucking Management
- Specific cargo services: DGR, AVI, perishables, pharmaceutical and health product, Air Mail, courier, Aerospace logistic, unaccompanied luggage...
Interline/SPA Negotiation and Management
- Route network analysis, product design, and interline proposal/solution
- On behalf of airline to negotiate for interline/SPA
- Work with local airlines for better SPA and space on routes from origin to the airline's hub
- Create synergies with other airlines
- Optimize route profitability from usage of right hub and right interline airlines
- Strictly follow yield management policies of the airline
Revenue Management
- Performs short term and long term capacity management, potential analysis and network planning according to the airline's guidelines
- Coordinates additional flight capacity requests
- Steers the sales activities of all stations and gain profitability as main goal
- Develops and monitors business steering activities based on each markets seasonal business for short, mid and long term profitability
- Ensures an efficient utilization of existing tools, to support sales activities across all markets
- Develops the Sales Forecast and coordinates the Sales and Handling
- Manages the general pricing policy and monitors the implementation of changes
- Implements an operational pricing framework and develops regional/ local price lists
Capacity Management
- Monitoring, and analysing demand and competition situation
- Revenue maximization per flight, network, short term, long term
- Optimize capacity use
- Balance between maximizing revenue and fostering new potential traffic or customers
- Implementation of IT system
- Capacity control across entire network
- Business Intelligence
- Support pricing policies
Administration and Accounting
- Billing, Administration Collection for airfreight Transport
- Management of all related cost
- Financial reporting
- settlement of interline payments and of all third part cargo claims
- Monthly financial and sales reporting
- SRevenue collection and revenue forecasting
- Punctual and accurate payments
- Documentation control and administration
